Hawaii Polo Oceanfront Trail Rides Policies:
1. Arrival: Guests must arrive 30 Minutes prior to the ride start time for Sunshine Rides and 45 Minutes for Sunset Rides. Late arrivals may only join at the company’s sole discretion.
2. Cancellation/Change Policy:
- Changes or cancellations must be made at least 48 hours before the start of the ride to be eligible for a refund.
- For cancellations outside of 48 hours, contact staff by phone (808-220-5153) or email res.hawaiipolo@gmail.com to be eligible for a refund.
- Cancellations or changes within 48 hours of the ride are non-refundable. No exceptions.
- No shows are non-refundable.
3. Weather Cancellations: We ride rain or shine. Cancellation due to weather conditions are at the company’s sole discretion.
4. Sickness or Injury: Cancellations within 48 hours due to illness or injury are eligible for a one-year company credit in the form of a gift certificate, contingent upon the submission of a valid doctor’s note.
5. Traffic Policy: Refunds will not be issued for late arrivals due to traffic, air travel or ride-shares, and 100% of the booking total will be kept.
6. Guest Conduct: Guests must always follow staff instructions. Failure to comply will result in dismounting and return to the stable by vehicle, with no refunds issued. We reserve the right to refuse service to anyone and refunds will not be issued.
7. Weight Limit: Guests exceeding the maximum weight of 230 lbs are not eligible for a refund.
8. Helmets: Helmets are required for all rides and are provided by the company.
9. Age Restrictions: Guests under 8 years of age are not permitted on the ride. A parent or guardian must sign for keiki under 18 years of age.
